Privacy Policy
Your privacy is important to us. This policy outlines how Ideo Condominiums collects, uses, and protects your personal information.
Last Updated: December 28, 2025
Introduction
Ideo Condominiums ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This privacy policy page explains how we collect, use, disclose, and safeguard your information in compliance with:
1. Data Controller
The data controller responsible for your personal information is:
Ideo Condominiums
Sukhumvit Road, Khlong Toei
Bangkok 10110, Thailand
Email: privacy@ideo.co.th
Phone: +66 2 123 4567
2. Information We Collect
2.1 Personal Identification Information
- Full name, date of birth, and nationality
- National ID card or passport number
- Contact information (phone number, email address, residential address)
- Emergency contact information
2.2 Residence Information
- Unit number and property ownership details
- Move-in/move-out dates and lease agreements
- Vehicle registration information for parking management
- Access card and biometrics data for property access
2.3 Financial Information
- Payment records and billing information
- Utility consumption data (electricity, water)
- Common area maintenance fees
- Bank account information and transaction records (Only related to condo)
2.4 Technical and Usage Information
- CCTV footage and access control logs for security purposes
- Parcel delivery and pickup information
- Facility booking and usage records
- Website and portal usage data (IP address, browser type, access times)
3. Legal Basis for Processing
Under Thailand's PDPA and GDPR, we process your personal data based on the following legal grounds:
Contractual Necessity
Processing necessary for the performance of your residence contract and juristic office management
Legal Obligation
Compliance with Thailand Condominium Act and other applicable laws
Legitimate Interests
Ensuring building security, preventing fraud, and maintaining property standards
Consent
For marketing communications and optional services where you have provided explicit consent
4. How We Use Your Information
Residence Management
Managing your residence account, access rights, and unit-related services
Billing & Payments
Processing payments, generating bills, and maintaining financial records
Security
Monitoring building security, controlling access, and ensuring resident safety
Parcel Management
Recording, storing, and notifying residents about delivered packages
Communication
Sending important announcements, maintenance notices, and emergency alerts
Service Improvement
Analyzing usage patterns to improve facilities and services
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
Service Providers
Utilities companies, maintenance contractors, and IT service providers under strict confidentiality agreements
Legal Authorities
When required by Thai law or court order, or to protect rights and safety
Juristic Office
Condominium management office as required by Thailand Condominium Act
Emergency Services
Police, fire department, or medical services in emergency situations
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data:
Encryption
SSL/TLS encryption for data in transit
Access Control
Restricted access to authorized personnel only
Regular Backups
Secure data backup and disaster recovery procedures
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
8. Your Rights
Under Thailand's PDPA and GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your data
Right to Restrict Processing
Limit how we use your data in certain circumstances
Right to Data Portability
Receive your data in a structured format
Right to Object
Object to processing based on legitimate interests
Right to Withdraw Consent
Withdraw consent for processing at any time
Right to Lodge a Complaint
File a complaint with the supervisory authority
To exercise your rights, please contact our Data Protection Officer at privacy@ideo.co.th or call +66 2 123 4567. We will respond to your request within 3 working days.
9. International Data Transfers
Your data is primarily stored and processed in Thailand. If we transfer data internationally, we ensure:
- The destination country has adequate data protection laws
- Standard contractual clauses approved by Thai and EU authorities are in place
- Your explicit consent has been obtained where required
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience. We use:
Essential Cookies
Required for website functionality and security
Performance Cookies
Help us understand how you use our website (with your consent)
You can manage cookie preferences through your browser settings.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to delete such information. Parents or guardians who believe we have collected information from their child should contact us immediately.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website with a new "Last Updated" date
- Notify you via email or resident portal for material changes
- Obtain your consent where required by law
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Data Protection Officer
+66 2 123 4567
Mailing Address
Data Protection Officer
Ideo Condominiums
Sukhumvit Road, Khlong Toei
Bangkok 10110, Thailand
Supervisory Authority: If you believe your data protection rights have been violated, you may file a complaint with Thailand's Personal Data Protection Committee (PDPC) at www.pdpc.or.th
By using our services and continuing your residence at Ideo Condominiums, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.